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PERFORMANCE INDICATORS
Updated 8 May, 2008
Customer Surveys
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| Rodski
Survey Research is now Insync Surveys
Insync's
CAUL Portal
CAUL
Customer Surveys 2001 Reporting Facility (password
required, from your local contact or from
Insycnc).
You can view summary reports
of your survey data compared to other libraries, your past survey data
and the Australian Benchmark customer database.
Top
Performing Libraries in Rodski Client Satisfaction Survey. CAUL
Survey, 2004.
CAUL
Library Survey Communication Portal (update from Rodski, 1/9/06)
Rodski
Portal Improvements - CAUL Survey (1/9/06)
Institution
Contacts & Scheduling Details for 2001 to date
Institution
Contacts & Scheduling Details for 2001-2002 (August, 2002)
Final
list of questions to be used from 2006 - BPWG (16/2/06)
Form
for agreeing to share data with other CAUL institutions (2003)
Pricing
for CAUL Library Client Surveys and Library Staff Surveys in 2008 (7/9/07)
Analysis
of Verbatim Comments • University Library Branch M • Sample Report
(15/10/07)
Clarification
of Verbatim Comments Analysis Option (8/5/08)
Rodski
Pricing for CAUL Library Surveys and Library Staff Surveys in 2007
(5/10/06, updated 17/10/06) See also the Insync
Site.
Proposal
for CAUL / CONZUL use of Rodski for 2005 (November, 2004)
Correspondence
regarding agreement conditions (April 2001 to October 2002)
Message
to CAUL re offer conditions (June, 2001)
Briefing
notes on Rodski offer to CAUL (May, 2001)
Rodski
Service Cost Summary (April, 2001)
Clarification
of Rosdki proposal costs (October, 2000)
Review
of CAUL Client Satisfaction Survey (October, 2000)
Original
offer to CAUL (June, 2000)
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LibQUAL+
(Association
of Research Libraries)
Powerpoint
Presentation from 2003 LibQUAL+(tm) Report Meeting [by] Colleen
Cook, Bruce Thompson, Martha Kyrillidou. Northumbria, July 28, 2003, Durham,
UK (6.4 MB ppt file) (Original presentation at http://www.libqual.org/documents/admin/UK2003_slides.ppt
- downloaded with permission from ARL 15 September, 2003)
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